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Measure unmeasurable metrics

Converting unmeasurable metrics such as quality, effectiveness, scalability, and more into numbers seems complex. Let’s imagine a system or standard of measurement that can translate such metrics into intelligible form to simplify engineering practices and allow you to measure your maturity level in different areas.

Gobenchmark translates intangible metrics into scores as maturity levels to represent how your systems work and how you can make them better. In this blog, we learn:

  • What is the maturity score?

  • How does Gobenchmark calculate the maturity score?

  • How are you doing compared to the industry standards?

What is the maturity score?

Maturity is a measurement of the ability of an organization to continuous improvement in a particular discipline, such as the IT systems of an organization. The higher the maturity score, the more likely it is that defects and errors lead to improvements in the quality or usage of IT system resources. At first glance, metrics such as effectiveness, reliability, and scalability might be unmeasurable. Making unmeasurable metrics measurable needs to have a standard to build and manage a reliable system. The maturity model focuses on standards, methods, processes, and tools used in an organization to evaluate the maturity level in different areas such as Performance, Monitoring, Quality Assurance, and more. You will be able to do so with the functionality of Gobenchmark.

How is the maturity score calculated?

Although various factors affect the system’s reliability, Gobenchmark has focused on the elements that have the most impact on SDLC and then assists you in prioritizing efforts to make your system more robust.

Gobenchmark provides an assessment to quantify the maturity of your system in a meaningful way. This assessment contains 27 questions that are grouped into three domains and calculates the maturity score in the following steps:

  • Each question is given a score between 0 and 3 based on the responses received by the user.

  • The scores from every domain are added up and averaged.

  • The average is converted to letter scores between C- to A to generate the maturity score.

Score categories

As an example, the range below represents your final grade for Performance Engineering Maturity Model:

A, A-

  • Excellent User Experience.

  • More time for innovation.

  • Low Hardware costs.

  • Low Defect fix costs.

  • Reduce time to market.

  • High-Quality Services.

  • Trust in IT.

B, B-

  • Performance is OK.

  • Customers identify some Performance issues.

  • Engineers are sometimes blocked due to troubleshooting.

  • Projects are sometimes delayed because of performance problems.

C, C-

  • Performance is Not OK

  • Customers identify all Performance issues.

  • Engineers are often blocked due to troubleshooting

  • Projects are often delayed because of performance problems.

Industry Benchmark

Gobenchmark possesses massive data collected by maturity score of lead companies in different industries such as banking, Airline, Insurance, and IT services. This benchmark system is dynamic and changes continuously, enabling you to compare yourself with other industries and identify the gap between your organization’s current state and the corresponding industry benchmark.

The chart above illustrates the Performance Engineering Maturity Score of the Banking and Insurance industries compared to the user’s company in three domains, Build, Test, and Operate.

As can be seen from the chart, the maturity level of Operate domain for the Banking and Insurance industries is B- and A- respectively. Likewise, the maturity score of the user’s company in this domain is B-, the same as Banking. Accordingly, the user and his peers in the banking industry are at the same level in Operate domain. It also shows that the user can improve in the Operate domain to close the gap between his peers in the insurance industry.

Using the score in action

The next step after getting the maturity score is to learn the best practices. So, you can explore Google, ChatGPT, Github, or whatever to find meaningful methods. But Gobenchmark, by centralizing a lot of knowledge and best practices, speeds up this step and generates a remediation plan indicating a necessary set of actions using Artificial Intelligence (AI) and expert knowledge to pinpoint root causes and assist users in achieving desired maturity level.

Where to go from here?

Register in Gobenchmark, do a self-assessment, find your maturity score, and compare yourself with your peers.


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